Are the root hints on that DNS correct, as compared to the other DNS
servers? Can you resolve the DNS roots?  Because its trying to go to
.com on root first and them to studyisland but its not even getting to
.com DNS root, in your db2 switch debug. 

 

Z

 

Edward E. Ziots, CISSP, Security +, Network +

Security Engineer

Lifespan Organization

ezi...@lifespan.org

 

From: Michael B. Smith [mailto:mich...@smithcons.com] 
Sent: Wednesday, August 15, 2012 10:05 AM
To: NT System Admin Issues
Subject: RE: DNS Lookup Failing for One Address

 

Your DC has multiple IP addresses?

 

From: John Hornbuckle [mailto:john.hornbuc...@taylor.k12.fl.us] 
Sent: Wednesday, August 15, 2012 9:08 AM
To: NT System Admin Issues
Subject: RE: DNS Lookup Failing for One Address

 

Oh, and to add... Each of my sites has its own DNS server. All other DNS
servers are resolving this address fine. All servers are behind the same
firewall.

 

Curiouser and curiouser.

 

 

From: John Hornbuckle [mailto:john.hornbuc...@taylor.k12.fl.us] 
Sent: Wednesday, August 15, 2012 8:50 AM
To: NT System Admin Issues
Subject: RE: DNS Lookup Failing for One Address

 

Per the suggestions from the list, I put dig on my squirrely DNS server
and ran dig +trace www.studyisland.com. Results are:

 

===

; <<>> DiG 9.3.2 <<>> +trace www.studyisland.com

;; global options:  printcmd

.                       19740   IN      NS      b.root-servers.net.

.                       19740   IN      NS      c.root-servers.net.

.                       19740   IN      NS      d.root-servers.net.

.                       19740   IN      NS      e.root-servers.net.

.                       19740   IN      NS      f.root-servers.net.

.                       19740   IN      NS      g.root-servers.net.

.                       19740   IN      NS      h.root-servers.net.

.                       19740   IN      NS      i.root-servers.net.

.                       19740   IN      NS      j.root-servers.net.

.                       19740   IN      NS      k.root-servers.net.

.                       19740   IN      NS      l.root-servers.net.

.                       19740   IN      NS      m.root-servers.net.

.                       19740   IN      NS      a.root-servers.net.

;; Received 449 bytes from 127.0.0.1#53(127.0.0.1) in 15 ms

 

com.                    172800  IN      NS      g.gtld-servers.net.

com.                    172800  IN      NS      m.gtld-servers.net.

com.                    172800  IN      NS      e.gtld-servers.net.

com.                    172800  IN      NS      j.gtld-servers.net.

com.                    172800  IN      NS      k.gtld-servers.net.

com.                    172800  IN      NS      d.gtld-servers.net.

com.                    172800  IN      NS      a.gtld-servers.net.

com.                    172800  IN      NS      c.gtld-servers.net.

com.                    172800  IN      NS      f.gtld-servers.net.

com.                    172800  IN      NS      h.gtld-servers.net.

com.                    172800  IN      NS      b.gtld-servers.net.

com.                    172800  IN      NS      l.gtld-servers.net.

com.                    172800  IN      NS      i.gtld-servers.net.

;; Received 509 bytes from 192.33.4.12#53(c.root-servers.net) in 46 ms

 

studyisland.com.        172800  IN      NS
aldfwprdinf001.archipelagolearni

ng.com.

studyisland.com.        172800  IN      NS
aldfwcrpinf001.archipelagolearni

ng.com.

;; Received 147 bytes from 192.42.93.30#53(g.gtld-servers.net) in 93 ms

 

www.studyisland.com.    0       IN      CNAME   vip1.studyisland.com.

vip1.studyisland.com.   28800   IN      A       72.249.13.58

;; Received 72 bytes from
207.210.237.70#53(aldfwprdinf001.archipelagolearning.c

om) in 46 ms

===

 

Now, I'm not a DNS expert. But to me, this looks right because I know
that www.studyisland.com = vip1.studyisland.com = 72.249.13.58.

 

But when I use nslookup against that same DNS server, my queries still
fail. I enabled debugging in nslookup and got this:

 

===

> set db2

> www.studyisland.com.

Server:  aoc-pet300.taylor.k12.fl.us

Addresses:  10.11.7.19

          10.11.7.13

 

------------

Got answer:

    HEADER:

        opcode = QUERY, id = 8, rcode = SERVFAIL

        header flags:  response, want recursion, recursion avail.

        questions = 1,  answers = 0,  authority records = 0,  additional
= 1

 

    QUESTIONS:

        www.studyisland.com, type = A, class = IN

    ADDITIONAL RECORDS:

    ->  (root)

        ??? unknown type 41 ???

        ttl = 0 (0 secs)

 

------------

DNS request timed out.

    timeout was 2 seconds.

timeout (2 secs)

*** aoc-pet300.taylor.k12.fl.us can't find www.studyisland.com.: Server
failed

===

 

Found someone reporting a similar issue (but no real solution) here:

 

http://forums.msexchange.org/m_1800553796/printable.htm

 

Also, when I run nslookup I *can* resolve studyisland.com-just not
www.studyisland.com.

 

Still researching...

 

 

From: John Hornbuckle 
Sent: Tuesday, August 14, 2012 1:42 PM
To: NT System Admin Issues (ntsysadmin@lyris.sunbelt-software.com)
Subject: DNS Lookup Failing for One Address

 

Okay, DNS wizards... I need some input.

 

One of my DNS servers (Server 2008) is failing to resolve
www.studyisland.com like so:

 

C:\>nslookup

Default Server:  aoc-pet300.taylor.k12.fl.us

Address:  10.11.7.13

 

> www.studyisland.com.

Server:  aoc-pet300.taylor.k12.fl.us

Address:  10.11.7.13

 

DNS request timed out.

    timeout was 2 seconds.

DNS request timed out.

    timeout was 2 seconds.

*** Request to aoc-pet300.taylor.k12.fl.us timed-out

 

But I can point nslookup at one of my other servers (also Server 2008),
and it resolves fine. Which kind of sounds like a server problem--but
this server has resolved every other name I've thrown at it, though.
Only this one is failing.

 

I can point nslookup at the Norton DNS server that my failing server
uses as a forwarding server (198.153.192.1), and it resolves fine. All
of my other servers use that same forwarding address, too.

 

I'm kind of going crazy here... My users desperately need to get to this
site. I can't figure out what's wrong, but that's no surprise because
I'm not an expert when it comes to DNS.

 

Can anyone offer any troubleshooting pointers?

 

 

 

John Hornbuckle, MSMIS, PMP

MIS Department

Taylor County School District

www.taylor.k12.fl.us

 

 

~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/>  ~

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