I do not have Dell's GOLD support status, so I would not know their support response times.. Is this something you must pay for or buy 1 million dollars worth of their crap in order to achieve. No thanks - I'd rather stay with a company that stands behind their standard warranty without paying for GOLD support..
Also... I thought I clearly indicated the server was out of warranty ... my point was their parts are overpriced. I can get dual Xeon Processor boards for well under $200.00. The Support call referred me to another number (spare parts replacement) which I waited another 20 minutes for someone to pickup. I guess you are used to mediocre support because a far as I am concerned Dell support is mediocre at best... There product is ok in most cases, but my experience with their support has been so negative I will not go there anymore. -----Original Message----- From: Ben Scott [mailto:[EMAIL PROTECTED] Sent: Thursday, February 21, 2008 11:28 AM To: NT System Admin Issues Subject: Re: Lenovo? On Thu, Feb 21, 2008 at 12:23 AM, Vincent Medina <[EMAIL PROTECTED]> wrote: > 2 - Dell Latitude (Bad Power Jack - Tech did not bring a mobo - Will return > tomorrow, 2nd NB has Bad LCD - 30 min. on hold and will have a tech out by > tomorrow) > 1 - Dell OptiPlex (Bad Pwr Supply - 25 minutes on hold - got a moron on the > phone and hung up on him. I called back a second time, 30 minutes on hold - > got someone who was Good and is sending part + tech in the morning) Every time I've called the "Gold Tech Support" line provided with the service contract documentation Dell puts in the box, I've gotten to speak to a tech in well under five minutes, who has been eager to help, knowledgeable, and took my word for it if I already had a diagnosis. I've never had a field tech arrive without parts. Quality of the field techs does vary. Some are very good, most are competent but not outstanding. I did have one guy, once, who was kind of a moron. I called Dell and complained. Never saw him again. > 1 - Dell Server Dual Xeon (Bad Video - No Support Contract / Ran out - Need > to send in, will not send part, Gonna live with it because it is running > CentOS and we can access fine via SSH.) BTW they want to charge me $200 for > the motherboard. The nerve of Dell, not giving you free parts for an out-of-waranty system! Next you'll be telling me they didn't give you the server for free, either! FYI, you should be able to buy any Dell part you have a DP/N for by calling Dell Spare Parts at 800-357-3355. -- Ben ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
