A little extreme I would think but you could use a smart bomb to great effect. :>
Jon On Thu, Feb 21, 2008 at 4:48 PM, <[EMAIL PROTECTED]> wrote: > We have a bunch of IBM Laptops, love them. Pricey compared to the > equivalent Dell with Gold support though. > > We deal with over 150 clients with all ranges of HW from HP, IBM, > Lenovo, Dell, and yes Acer.. > > By far Dell and Lenovo are the top of the line in terms of overall > support from our perspective. > Yes you get an occasional dummy who shows up, but that is the same for > any company. They are all outsourced and none of them are perfect. > > With Dell we call and complain and the tech disappears or comes back > retrained. With HP we have continually had to send the same > stupid(inexperienced I should say) tech and just swap the parts > ourselves. > > Dell gold/enterprise support. Not a better tech group except Sunbelt > maybe. Silver are good, but they are Gold in training basically. > Anything else you are dealing with India and I just always deal with > dell chat. Easy..Parts next day or same day with Enterprise..SonicAir > baby.. > > IBM - Tech support is good, never had to deal with hw onsite(Of course > we only have 2 servers from IBM) > > Acer - Anyone got a nuke, I got GPS coordinates of their corporate > office. Nough said. > > > -----Original Message----- > From: David Lum [mailto:[EMAIL PROTECTED] > Sent: Thursday, February 21, 2008 4:13 PM > To: NT System Admin Issues > Subject: RE: Lenovo? > > Just $200 for a server motherboard? We had IBM fix an out-of-warranty > motherboard for an xSeries server last month ...the PART was $2300, > labor to replace was cheap at $230... > > Lemme say that again...T W E N TY T H R E E H U N D R E D dollars > for a motherboard. Still, that's cheaper than a single HDD for our SAN > enclosures from what I understand. > > Dave Lum - Systems Engineer > [EMAIL PROTECTED] - (971)-222-1025 > "When you step on the brakes your life is in your foot's hands" > > -----Original Message----- > From: Vincent Medina [mailto:[EMAIL PROTECTED] > Sent: Wednesday, February 20, 2008 9:24 PM > To: NT System Admin Issues > Subject: RE: Lenovo? > > If you pay for the support contract you get support, that is exactly > what > you should expect from DELL. I find IBM backs their products without all > the > nonsense DELL puts you through. We support 3 networks totaling 100 + > Desktops and 20 + Notebooks. IBM and DELL split 40/40 with clones making > up > the rest. In our shop as I type are: > > 1 - IBM NetFinity (Bad HD - IBM support called back within 15 min of > support > request and will be sending a replacement HD tomorrow) > 1 - Samba (Clone) (Bad HD - In house repair) > 1 - CPQ POS NB(Virus - In house repair) > 1 - IBM T43 (User Dropped, Bad Mobo - Sending to Depot see If we get > lucky - > BTW called back in less than 15 min after requesting service online.) > 2 - Dell Latitude (Bad Power Jack - Tech did not bring a mobo - Will > return > tomorrow, 2nd NB has Bad LCD - 30 min. on hold and will have a tech out > by > tomorrow) > 1 - Dell OptiPlex (Bad Pwr Supply - 25 minutes on hold - got a moron on > the > phone and hung up on him. I called back a second time, 30 minutes on > hold - > got someone who was Good and is sending part + tech in the morning) > 1 - IBM X61t - Bad Fingerprint reader (Sent on Fri to depot got it back > Tuesday, good as new) > 1 - Dell Server Dual Xeon (Bad Video - No Support Contract / Ran out - > Need > to send in, will not send part, Gonna live with it because it is running > CentOS and we can access fine via SSH.) BTW they want to charge me $200 > for > the motherboard. > > Day in the trenches.... > > IBM by far makes my life easy! At least for now. ;) > > > > > > > > -----Original Message----- > From: Ben Scott [mailto:[EMAIL PROTECTED] > Sent: Tuesday, February 19, 2008 1:03 PM > To: NT System Admin Issues > Subject: Re: Lenovo? > > On Feb 19, 2008 10:34 AM, Vincent Medina <[EMAIL PROTECTED]> wrote: > > Wow... dell = problems. > > computers = problems > > (I can hear Shook already...) > > > We use to use Dell as early as 1 year ago, their support is horrible. > > I find Dell support to be excellent. Quick to answer, speak English > very well, eager and able to help. Of course, we're buying the > business line (OptiPlex, Latitude) and with support contracts. If > you're buying the $400 home machines, that may be a different story. > With Dell, you always get what you pay for. If you want to go the > cheap route, they are happy to sell you something cheap. > > > I have never waited more than 3 days for a depot repair from IBM ... > > I've never done a depot repair with Dell. They always have parts, > or parts and a technician, on-site the next business day. > > My anecdote can beat-up your anecdote! ;-) > > -- Ben > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
