Umm. No its just a level of support. Buy a server and you get 3 yr nbd as standard. Gold Support simply entitles you to 4 hr onsite same day support, and Enterprise support gets you a highly highly skilled technicians instead of simple level 1 and 2 script readers as well as access to SonicAir parts. Yes you pay for this, but that's on your level of service.
For the dozen of calls we have done for every major vendor they all are imperfect. But with the sheer number of systems that Dell has out there and the quality of support they have for business grade machines at an awesome price point well if you still have an issue then its your perspective. There are plenty of people very happy with their support. Nothing wrong with Lenovo either, they are just pricier for our books. -----Original Message----- From: Vincent Medina [mailto:[EMAIL PROTECTED] Sent: Thursday, February 21, 2008 11:27 PM To: NT System Admin Issues Subject: RE: Lenovo? I do not have Dell's GOLD support status, so I would not know their support response times.. Is this something you must pay for or buy 1 million dollars worth of their crap in order to achieve. No thanks - I'd rather stay with a company that stands behind their standard warranty without paying for GOLD support.. Also... I thought I clearly indicated the server was out of warranty ... my point was their parts are overpriced. I can get dual Xeon Processor boards for well under $200.00. The Support call referred me to another number (spare parts replacement) which I waited another 20 minutes for someone to pickup. I guess you are used to mediocre support because a far as I am concerned Dell support is mediocre at best... There product is ok in most cases, but my experience with their support has been so negative I will not go there anymore. -----Original Message----- From: Ben Scott [mailto:[EMAIL PROTECTED] Sent: Thursday, February 21, 2008 11:28 AM To: NT System Admin Issues Subject: Re: Lenovo? On Thu, Feb 21, 2008 at 12:23 AM, Vincent Medina <[EMAIL PROTECTED]> wrote: > 2 - Dell Latitude (Bad Power Jack - Tech did not bring a mobo - Will return > tomorrow, 2nd NB has Bad LCD - 30 min. on hold and will have a tech out by > tomorrow) > 1 - Dell OptiPlex (Bad Pwr Supply - 25 minutes on hold - got a moron on the > phone and hung up on him. I called back a second time, 30 minutes on hold - > got someone who was Good and is sending part + tech in the morning) Every time I've called the "Gold Tech Support" line provided with the service contract documentation Dell puts in the box, I've gotten to speak to a tech in well under five minutes, who has been eager to help, knowledgeable, and took my word for it if I already had a diagnosis. I've never had a field tech arrive without parts. Quality of the field techs does vary. Some are very good, most are competent but not outstanding. I did have one guy, once, who was kind of a moron. I called Dell and complained. Never saw him again. > 1 - Dell Server Dual Xeon (Bad Video - No Support Contract / Ran out - Need > to send in, will not send part, Gonna live with it because it is running > CentOS and we can access fine via SSH.) BTW they want to charge me $200 for > the motherboard. The nerve of Dell, not giving you free parts for an out-of-waranty system! Next you'll be telling me they didn't give you the server for free, either! FYI, you should be able to buy any Dell part you have a DP/N for by calling Dell Spare Parts at 800-357-3355. -- Ben ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
