Dell will always sell the upgraded service plan to anyone, including to homeowners! In some cases they even will give them a price cut on the product as a result of the extended/upgraded service plan, but not for a purchase made from WalMart.
Jon On Fri, Feb 22, 2008 at 10:21 PM, Vincent Medina <[EMAIL PROTECTED]> wrote: > I am not arguing this at all. I am saying for the day to day business > that I do dealing with mid-size companies that do not have the "Pay for > better service option with Dell" – their out of box warranties are inferior > to IBM/Lenovo. My experience – your mileage may vary. > > > > > > > > *From:* Eric E Eskam [mailto:[EMAIL PROTECTED] > *Sent:* Friday, February 22, 2008 12:09 PM > *To:* NT System Admin Issues > *Subject:* RE: Lenovo? > > > > > "Vincent Medina" <[EMAIL PROTECTED]> wrote on 02/21/2008 11:27:18 PM: > > I guess you are used to mediocre support because a far as I am concerned > > Dell support is mediocre at best... > > sigh... If you only pay for basic support, you get basic support service > - how hard is that to understand? > > As someone else pointed out, Gold Support is a fairly inexpensive add on. > Dell gives you the choice - you can save money and get no-frill's support, > or you can pay a little more and get top-flight service. You can also > extend the warranty out to five years - and that is also at a fairly nominal > cost compared to the cost of the system. If you want longer warranties, you > can get them from third parties like Trident systems. Dell's hard cap at > five years is my only complaint with them - it's not a big deal with > desktops, but it is annoying for servers. > > If you spent more time listening and less time being flip and sarcastic, > the above might be more obvious - unless you had no intention of being > reasonable and just have an axe to grind. > > But I assure you, the Dell support we receive is not mediocre. > > Eric Eskam > =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= > The contents of this message are mine personally and do not reflect any > position of the U.S. Government > "The human mind treats a new idea the same way the body treats a strange > protein; it rejects it." > - P. B. Medawar > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
