We are looking for new helpdesk/trouble ticket software. We'd like to be able to plugin to MS SQL, auto create/update tickets via email submission and also via web interface. Allowing users to view the status of a ticket would be a plus as well. It doesn't need to have all the bells and whistles, but customizable would be nice.
I've looked at a few but haven't really been too impressed so I'm turning to the collective experience of the group. Any recommendations and feedback are greatly appreciated. Thanks, Neil ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
