I've always recommended Web+Center from www.inet-sciences.com.

 

Roger Wright

 

From: Neil Standley [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, May 07, 2008 11:47 AM
To: NT System Admin Issues
Subject: Help Desk/Trouble Ticket software

 

We are looking for new helpdesk/trouble ticket software.  We'd like to
be able to plugin to MS SQL, auto create/update tickets via email
submission and also via web interface.  Allowing users to view the
status of a ticket would be a plus as well.  It doesn't need to have all
the bells and whistles, but customizable would be nice.

 

I've looked at a few but haven't really been too impressed so I'm
turning to the collective experience of the group.

Any recommendations and feedback are greatly appreciated.

 

Thanks,

Neil

 

 

 

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