If you're more like me, and want a more customizable/open source solution, I use Bugzilla. The new versions include the ability to open/modify/close requests via email, and it's very customizable. I have the request entry page (normally for entering bugs in software development) setup to make it easy for my teachers to enter requests. It ties into Active Directory via LDAP as well. I would NOT recommend it if you're not comfortable with the Unix command line.
--Matt Ross ----- Original Message ----- From: Neil Standley [mailto:[EMAIL PROTECTED] To: NT System Admin Issues [mailto:[EMAIL PROTECTED] Sent: Wed, 07 May 2008 08:46:45 -0700 Subject: Help Desk/Trouble Ticket software > We are looking for new helpdesk/trouble ticket software. We'd like to > be able to plugin to MS SQL, auto create/update tickets via email > submission and also via web interface. Allowing users to view the > status of a ticket would be a plus as well. It doesn't need to have all > the bells and whistles, but customizable would be nice. > > > > I've looked at a few but haven't really been too impressed so I'm > turning to the collective experience of the group. > > Any recommendations and feedback are greatly appreciated. > > > > Thanks, > > Neil > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ > ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
