On Tue, Feb 24, 2009 at 12:15 PM, Cameron Cooper <ccoo...@aurico.com> wrote: > With the Nortel system, is that using Norstar?
"Norstar" can mean many things. Technically, it's just a premises phone system (i.e., KSU), not even voice mail. A Norstar phone system will have some kind of voice mail system paired with it. The current Nortel voice mail product for Norstar is called "CallPilot" and does include Unified Messaging as an option. You have to pay a license fee for each mailbox you want UM-enabled. (Nortel is the Microsoft of the telephone world; they nickle-and-dime you to death.) As I recall, CallPilot UM gives you a plug-in for Outlook. Voice messages show in your Inbox. When you "play" the message, the plug-in opens a network connection to the VMU (voice mail unit) to get the audio stream. So it doesn't attach an audio file to an email like some other systems do. That's good in that it saves space on the email server, but bad in that you need a network connection from the Outlook client to the VMU, and it only works on Windows. No BlackBerry, for example. If you've got a BCM (the IP-converged successor to Norstar), all the features are built-in to the main unit, but you still have to pay the license fees. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
