On Thu, Apr 2, 2009 at 2:15 PM, Jonathan Link <jonathan.l...@gmail.com> wrote: > And how about MXLogic? Anyone have anything bad to say about them?
We signed up for them less than a year ago. Not impressed. It does stop most spam, but there's more to mail filtering than blocking spam. If the *only* thing I cared about was making sure we never got spam, I'd just unplug our email server. Turns out we want to get the email that isn't spam, too. Biggest problem: They block a lot of mail with no quarantine, no notification, no log, no nothing. You're supposed to submit a support ticket to search for missing mail, it takes them two days, and then they tell you it might have happened and that's all they can do. Their URL redirection service is worse than nothing, because it hides the actual URL from you and prevents you from discovering what it might be. Their attachment filter can only quarantine the entire message or allow the entire message. It can't strip problem attachments and then deliver the rest. Their attachment filter frequently quarantines mail for no apparent reason. You can contact support and in a few days they'll tell you why it did this. Typically because of an attachment that isn't showing in their web UI for reasons unknown. There's no way for an admin to retrieve a problem attachment from the web UI. You can only release the entire email message (with attachment) to the original recipient. So if you're not sure if something is legit or not, there's no way for a trusted admin to examine it more closely. They say I'm supposed to call the user and tell them not to open the attachment. I point out that if I could trust users not to do that, I wouldn't need their service. They have no answer for that. Also, by reporting all of this, I've violated their Terms Of Service, which prohibit customers from talking about their service without their permission. We'll be re-evaluating come renewal time. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
