I just have to walk across the hall when my Boss has one of those moments and 
tell him either move over or hit F1.....

John W. Cook
Systems Administrator
Partnership For Strong Families
315 SE 2nd Ave
Gainesville, Fl 32601
Office (352) 393-2741 x320
Cell     (352) 215-6944
Fax     (352) 393-2746
MCSE, MCTS, MCP+I,CompTIA A+, N+

From: John Aldrich [mailto:jaldr...@blueridgecarpet.com]
Sent: Tuesday, April 21, 2009 1:05 PM
To: NT System Admin Issues
Subject: RE: Disappearing program

+1 on the Boss comment. My boss is almost as "geeky" as I am... fortunately for 
me, he needs all his memory space for carpet manufacturing stuff, or I might 
not have a job. :)

[cid:image001.jpg@01C9C282.724E2230][cid:image002....@01c9c282.724e2230]

From: Jon Harris [mailto:jk.har...@gmail.com]
Sent: Tuesday, April 21, 2009 1:02 PM
To: NT System Admin Issues
Subject: Re: Disappearing program

He does not have to build any better ones we have more than enough now.  I find 
the the other name for an Idiot is boss.  Of course I got lucky and mine 
actually has brains and uses his too bad the rest of his group has yet to find 
theirs.

jon
On Tue, Apr 21, 2009 at 12:37 PM, David Lum 
<david....@nwea.org<mailto:david....@nwea.org>> wrote:
+1 on this type of user. I had one call a few years ago that along these lines:

ID10T: "My machine isn't booting right, there's some message on the screen "
Me: "What does it say? "
ID10T: "I don't know"
Me: "Does it say 'error accessing device' or just a bunch or garbled letters or 
something?"
ID10T: "I don't know what it says, I just need you to come look"

After another minute I still could not get this user to read what was on the 
screen, even character by character and ended up walking to her desk.  On the 
screen: "Invalid system disk" because there was a floppy in the floppy drive 
and BIOS was set to try boot from that first...ejecting the floppy of course 
fixed everything. FORGET trying to explain anything complex like "there are 
some underlined words, click on that..."

Build something idiot proof and God will build a better idiot.
David Lum // SYSTEMS ENGINEER
NORTHWEST EVALUATION ASSOCIATION
(Desk) 971.222.1025 // (Cell) 503.267.9764
-----Original Message-----
From: Ben Scott [mailto:mailvor...@gmail.com]
Sent: Tuesday, April 21, 2009 8:57 AM
To: NT System Admin Issues
Subject: Re: Disappearing program

On Tue, Apr 21, 2009 at 8:55 AM, John Cook 
<john.c...@pfsf.org<mailto:john.c...@pfsf.org>> wrote:
> If I have a user on the phone I can walk the biggest ID10T I have sending me a
> Remote Assistance in under 60 seconds ...

  *snort*  I'll call you the next time the company founder's widow
calls me up from her place in Florida.  We spent 10 minutes trying to
walk her through the process before we gave up.

-- Ben

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