I know that now Dell have certain configurations of servers available in Europe with a much shorter lead time. We often get quotes for them, but getting HP next day every time usually wins. Sometime a particular HP part is not in stock, but at least you can get 90% of a server delivered and setup while you wait on a non-critical part.
Mike From: John Cook [mailto:john.c...@pfsf.org] Sent: 06 January 2010 14:55 To: NT System Admin Issues Subject: RE: How long to get a server? +1 on Dell, YMMV but if you're not ordering a fairly vanilla config, shiz happens with the supply chain sometimes. I've never had anything take more than a day or two longer than expected and that usually was with the carrier. John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 From: richardmccl...@aspca.org [mailto:richardmccl...@aspca.org] Sent: Wednesday, January 06, 2010 9:48 AM To: NT System Admin Issues Subject: RE: How long to get a server? +1, and we are a fairly small shop. We don't order that many servers, but they generally come rather quickly (except for the time when we wanted "the latest and greatest", and there was a supply problem which they told us about). I have fortunately needed to deal with HP Server support just once. ("Fortunately" refers to needing to deal with ANY server support and is not a comment on the quality of service.) Dell, on the other hand (also excellent service), has done a wonderful job of walking me through RAID re-builds a few times. One such event was a middle-of-the-night crash of a PE-2550 which had been out of warranty for like 4 years or more. That the machine was so far out-of-warranty was not an issue with my engineer. His only concern was that my machine would come back up along with its data. Some of the server management apps on the machine were out-of-date, and the updates which would work on that server were no longer "publicly available". He dug through the archives and saw that I got them. Hopefully, you HP and IBM shops get the same level of service as well. (And again, I hope I am never in the situation of needing my HP servers brought back from the dead.) -- Richard D. McClary Systems Administrator, Information Technology Group ASPCA(r) 1717 S. Philo Rd, Ste 36 Urbana, IL 61802 David Lum <david....@nwea.org> wrote on 01/06/2010 08:35:58 AM: > +1 A client who recently ordered PC's (two weeks ago) just got > notice that the desktops they ordered won't arrive until Jan 28th > ...over the last 9 years of them ordering from Dell this is only the > second delay of over a week. > David Lum // SYSTEMS ENGINEER > NORTHWEST EVALUATION ASSOCIATION > (Desk) 971.222.1025 // (Cell) 503.267.9764 > > > > From: Christopher Bodnar [mailto:christopher_bod...@glic.com] > Sent: Wednesday, January 06, 2010 6:31 AM > To: NT System Admin Issues > Subject: RE: How long to get a server? > > My previous job was a Dell shop. 90% of the time items arrived in a > timely manner. But we did experience issues like what you are > running into on occasion. A good rep will be working with you on > these issues and offering you alternatives. As others have > mentioned, if your rep is not responsive, or unwilling to assist, > you have options. Go to another rep, or switch to HP or IBM. You > should be able to order equivalent HP servers and have them on site > in a few days. > > > > Chris Bodnar, MCSE > Sr. Systems Engineer > Infrastructure Service Delivery > Distributed Systems Service Delivery - Intel Services > Guardian Life Insurance Company of America > Email: christopher_bod...@glic.com > Phone: 610-807-6459 > Fax: 610-807-6003 > > From: cbusitl...@gmail.com [mailto:cbusitl...@gmail.com] > Sent: Wednesday, January 06, 2010 8:50 AM > To: NT System Admin Issues > Subject: How long to get a server? > > So how long does it take to get a server after you order one? I > ordered two servers (nothing special) from Dell for a small business > that I am supporting. Rep said it would take 7-14 days max to build > and would then overnight the servers to me. That was a month and a > half ago. We have got 4 notices that the servers have been > delayed..... At this point they are 1 month late and we just got > another delayed notice. > > Just checking to see if this is within what you all would consider a > acceptable time frame for getting a servers. I have recently > started on a Disaster Recovery plan that if our building should burn > down or servers get stolen that we would order new ones from Dell, > however if the business was down for a month and a half while we > were waiting for servers I would be out of a job...... Going to > have to rethink the DR plan for servers as I guess getting new ones > in a day or two is out of the question > > I wander if I would get faster service if I was an Enterprise size > company instead of an SMB > > Thanks > > Matt > > > > > > This message, and any attachments to it, may contain information > that is privileged, confidential, and exempt from disclosure under > applicable law. 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