or Support and servers were purchased by previous manager whom I replaced, so I had no input, but regardless, with over $75,000 of servers, racks, licenses, etc on the purchase, there is NO REASON to have any server support go to script readers with next to zero knowledge of IT.
I don't think it's proper to sell me enterprise equipment with shitty support, and then charge more for the support that should be provided in the first place ! Erik Goldoff IT Consultant Systems, Networks, & Security ' Security is an ongoing process, not a one time event ! ' -----Original Message----- From: Sam Cayze [mailto:sam.ca...@rollouts.com] Sent: Wednesday, January 06, 2010 11:04 AM To: NT System Admin Issues Subject: RE: How long to get a server? "they only gave us the base support contacts"? You choose what type of contract you get when you order the server... They don't choose them for you :) Or I am missing something? -----Original Message----- From: Erik Goldoff [mailto:egold...@gmail.com] Sent: Wednesday, January 06, 2010 10:02 AM To: NT System Admin Issues Subject: RE: How long to get a server? Like I said, this is a YMMV situation ... Bigger question is why no consistency ... I guess since we only had one rack with 6 servers ( 2 quads, 4 duals ) they only gave us the base support contacts ??? And we don't even want to start in on the Unisys contractors that provided their support, like the guy that kept yanking on a server to extend the rails for server removal without realizing he had to press two little releases, damn near tipped over the entire rack ! Erik Goldoff IT Consultant Systems, Networks, & Security ' Security is an ongoing process, not a one time event ! ' -----Original Message----- From: Sam Cayze [mailto:sam.ca...@rollouts.com] Sent: Wednesday, January 06, 2010 10:30 AM To: NT System Admin Issues Subject: RE: How long to get a server? "and support from Dell was offshore, and based on script readers with no real experience. Like the Dell nog that would NOT ship a new PERC controller for my under warranty PowerEdge until I booted from DOS and read him the results of FDISK, even though I read him the POST code error from the screen explicitly stating the PERC error condition. And DUH! If the PERC controller fails and cannot see the drives, then FDISK won't either ..." They have multiple levels of support. This sounds like the bottom tier. I have had great results, never offshore, never scripted. Friendly, and very fast. I can basically tell them what part is broken, and they ship it. If there is a problem with a server in my remote data center, they have someone onsite within 4 hours. (Sometimes as soon as an hour). Sam ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
