I'm sure your rep can work with you on this. If they can't, then you need a new rep...
On Wed, Jan 6, 2010 at 11:10 AM, Erik Goldoff <egold...@gmail.com> wrote: > or > Support and servers were purchased by previous manager whom I replaced, so > I > had no input, but regardless, with over $75,000 of servers, racks, > licenses, > etc on the purchase, there is NO REASON to have any server support go to > script readers with next to zero knowledge of IT. > > I don't think it's proper to sell me enterprise equipment with shitty > support, and then charge more for the support that should be provided in > the > first place ! > > Erik Goldoff > IT Consultant > Systems, Networks, & Security > > ' Security is an ongoing process, not a one time event ! ' > > > > -----Original Message----- > From: Sam Cayze [mailto:sam.ca...@rollouts.com] > Sent: Wednesday, January 06, 2010 11:04 AM > To: NT System Admin Issues > Subject: RE: How long to get a server? > > "they only gave us the base support contacts"? > > You choose what type of contract you get when you order the server... > They don't choose them for you :) > Or I am missing something? > > -----Original Message----- > From: Erik Goldoff [mailto:egold...@gmail.com] > Sent: Wednesday, January 06, 2010 10:02 AM > To: NT System Admin Issues > Subject: RE: How long to get a server? > > Like I said, this is a YMMV situation ... Bigger question is why no > consistency ... I guess since we only had one rack with 6 servers ( 2 > quads, 4 duals ) they only gave us the base support contacts ??? > > And we don't even want to start in on the Unisys contractors that provided > their support, like the guy that kept yanking on a server to extend the > rails for server removal without realizing he had to press two little > releases, damn near tipped over the entire rack ! > > > > Erik Goldoff > IT Consultant > Systems, Networks, & Security > > ' Security is an ongoing process, not a one time event ! ' > > > > -----Original Message----- > From: Sam Cayze [mailto:sam.ca...@rollouts.com] > Sent: Wednesday, January 06, 2010 10:30 AM > To: NT System Admin Issues > Subject: RE: How long to get a server? > > "and support from Dell was offshore, and based on script readers with no > real experience. > Like the Dell nog that would NOT ship a new PERC controller for my under > warranty PowerEdge until I booted from DOS and read him the results of > FDISK, even though I read him the POST code error from the screen > explicitly > stating the PERC error condition. And DUH! If the PERC controller fails > and > cannot see the drives, then FDISK won't either ..." > > > They have multiple levels of support. This sounds like the bottom tier. > I have had great results, never offshore, never scripted. Friendly, and > very fast. > I can basically tell them what part is broken, and they ship it. If there > is a problem with a server in my remote data center, they have someone > onsite within 4 hours. (Sometimes as soon as an hour). > > Sam > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ > <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
