Fair enough. On Wed, May 25, 2011 at 09:45, Andrew S. Baker <asbz...@gmail.com> wrote: > Many things, including the horrid search and the way it handles emails sent > to the list. > The dev team is fine with it -- partially, anyway, since they use TFS > internally for their work items -- but for systems incident management it is > not so cool. I preferred JIRA to RT, but SysAid is even better. > > > > ASB (Professional Bio) > Harnessing the Advantages of Technology for the SMB market... > > > > > On Wed, May 25, 2011 at 12:41 PM, Kurt Buff <kurt.b...@gmail.com> wrote: >> >> What don't you like about RT? >> >> On Wed, May 25, 2011 at 07:42, Andrew S. Baker <asbz...@gmail.com> wrote: >> > Ah... Spelling is fundamental. >> > Well, I use RT today, and I'm not that impressed with it. The SysAid >> > stuff >> > is much better, IMO >> > >> > >> > >> > ASB (Professional Bio) >> > Harnessing the Advantages of Technology for the SMB market... >> > >> > >> > >> > >> > On Wed, May 25, 2011 at 10:35 AM, James Rankin <kz2...@googlemail.com> >> > wrote: >> >> >> >> Maybe this >> >> >> >> http://www.bestpractical.com/ >> >> >> >> On 25 May 2011 15:31, Andrew S. Baker <asbz...@gmail.com> wrote: >> >>> >> >>> Um... What are you linking to? >> >>> >> >>> >> >>> >> >>> ASB (Professional Bio) >> >>> Harnessing the Advantages of Technology for the SMB market... >> >>> >> >>> >> >>> >> >>> >> >>> On Wed, May 25, 2011 at 10:19 AM, Kurt Buff <kurt.b...@gmail.com> >> >>> wrote: >> >>>> >> >>>> Free is my favorite price, if the product does what I want: >> >>>> >> >>>> http://www.bestpratical.com/rt >> >>>> >> >>>> Kurt >> >>>> >> >>>> On Wed, May 25, 2011 at 02:18, Mark Robinson <mark.robin...@cips.org> >> >>>> wrote: >> >>>> > Hi all, >> >>>> > >> >>>> > >> >>>> > >> >>>> > I am currently going through a make v buy exercise on incident >> >>>> > logging >> >>>> > / >> >>>> > helpdesk software to ascertain which will be the most >> >>>> > cost-effective. >> >>>> > >> >>>> > >> >>>> > >> >>>> > Are there any recommendations for a cheap helpdesk solution that >> >>>> > will >> >>>> > enable >> >>>> > users to log calls via a web browser interface, will allow >> >>>> > assignation >> >>>> > of >> >>>> > calls to various different resources i.e. Support Analysts and will >> >>>> > also >> >>>> > allow the setting up of SLA’s and reporting of performance against >> >>>> > those >> >>>> > SLA’s? >> >>>> > >> >>>> > >> >>>> > >> >>>> > Many thanks, >> >>>> > >> >>>> > Mark >> > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin
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