On Wed, 2010-01-13 at 15:15 +1300, Cristian wrote: > We have been using a HostGator dedicated server for a few years now > and I love having the 24/7 email and online chat support. > The response to queries is pretty prompt too
The difference between Hostgator and LiquidWeb is that several times I've waited up to 3-5 hours for an email response from hostgator for critical situations whereas I generally always get a reply from liquidweb within 5-10 minutes. Once we had a hard drive fail on our hostgator dedicated server taking it offline. It took them 6 hours to respond to the support request and then another 3-4 hours to get someone at the data centre to replace the drive. That did not impress me. Which is why we moved the main dedicated server to LiquidWeb to get the 1 hour hardware guarantee. Apart from the slower support at hostgator I've been very happy with them.
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