Ok, well, I guess I am partly right and partly wrong. I can actually see both side of the coin, I just know form my onw position how i would expect "myself" or rather "my company" to react in this situation, so maybe emotion is clouding my thoughts...hehehehe
Anyway, Thansk for the feed back all. Jeremy -----Original Message----- From: Alister Christie <[EMAIL PROTECTED]> To: [EMAIL PROTECTED], NZ Borland Developers Group - Offtopic List <[email protected]> Date: Tue, 06 Nov 2007 14:45:29 +1300 Subject: Re: [DUG-Offtopic] what are your thoughts about this? After reading some of the posts and comments I have to say that I'm pretty divided. My question would be does this "fix" benefit anyone but you? If it is a fix that they can roll out to other customers - which they may do without you knowing, then they should probably cover the cost of the fix. However if the only person to benefit is you then it is a bit harsh to believe that they are responsible, unless the purposefully broke your "fix" knowing that you'd have to pay for the patch. It might be a good time to examine your service contract in detail. Alister Christie Computers for People Ph: 04 471 1849 Fax: 04 471 1266 http://www.salespartner.co.nz [http://www.salespartner.co.nz/] PO Box 13085 Johnsonville Wellington Jeremy Coulter wrote: > Hi All. > > We have a situation here at my day job, where we use a 3rd party > vendor for our CMS product. > We stumbled onto a problem some time back with the search > functionality, where Coldfusion'd (which the CMS is based on) search > basically threw a fit and died because our site was so big. > The vendor then wrote a fix for us, and since it was neither our fault > nor theirs, we agreed to pay for fix from them for their product at > cost...fair enough, Coldfusion was the real problem. > > Anyway, we have recently upgraded to the latest version of their > product, and now the custom search code does not work, and they waht > to charge us for fixing the problem. > > Now, to my mind, when I do say a custom report and I change something > in the exe and release a new version, and it breaks their custom > report, its up to ME to fix it, and not for the customer to be charged > for it. > > So in the ace with our CMS vendor, what doe people think? Am I right > in thinking that it should not cost us anything because "they" > essentually broke it and never tested our custom search etc. ? > OR should we pay? > > Jeremy > > > > ------------------------------------------------------------------------ > > _______________________________________________ > NZ Borland Developers Group Offtopic mailing list > Post: [email protected] > Admin: http://delphi.org.nz/mailman/listinfo/offtopic [http://delphi.org.nz/mailman/listinfo/offtopic] > Unsubscribe: send an email to [EMAIL PROTECTED] with Subject: unsubscribe > ------------------------------------------------------------------------ > > No virus found in this incoming message. > Checked by AVG Free Edition. > Version: 7.5.503 / Virus Database: 269.15.16/1102 - Release Date: 31/10/2007 4:38 p.m. >
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