Jeremy
For what it is worth I wouldn't pay for the simple reason that the fix
was for a problem with their chosen platform and your data
which I assume was not beyond the specs of their program, I cannot see
why they didn't integrate the fix into the core product
Pay for the fix but insist they put a disclaimer on the specs of the
product "Searches data unless you get to much data (amount unknown) in
which case it fails"
Neven
Ok, well, I guess I am partly right and partly wrong.
I can actually see both side of the coin, I just know form my onw
position how i would expect "myself" or rather "my company" to react
in this situation, so maybe emotion is clouding my thoughts...hehehehe
Anyway, Thansk for the feed back all.
Jeremy
-----Original Message-----
From: Alister Christie <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED], NZ Borland Developers Group - Offtopic List
<[email protected]>
Date: Tue, 06 Nov 2007 14:45:29 +1300
Subject: Re: [DUG-Offtopic] what are your thoughts about this?
After reading some of the posts and comments I have to say that I'm
pretty divided.
My question would be does this "fix" benefit anyone but you?
If it is a fix that they can roll out to other customers - which they
may do without you knowing, then they should probably cover the
cost of
the fix. However if the only person to benefit is you then it is
a bit
harsh to believe that they are responsible, unless the purposefully
broke your "fix" knowing that you'd have to pay for the patch.
It might be a good time to examine your service contract in detail.
Alister Christie
Computers for People
Ph: 04 471 1849 Fax: 04 471 1266
http://www.salespartner.co.nz
PO Box 13085
Johnsonville
Wellington
Jeremy Coulter wrote:
> Hi All.
>
> We have a situation here at my day job, where we use a 3rd party
> vendor for our CMS product.
> We stumbled onto a problem some time back with the search
> functionality, where Coldfusion'd (which the CMS is based on)
search
> basically threw a fit and died because our site was so big.
> The vendor then wrote a fix for us, and since it was neither our
fault
> nor theirs, we agreed to pay for fix from them for their product at
> cost...fair enough, Coldfusion was the real problem.
>
> Anyway, we have recently upgraded to the latest version of their
> product, and now the custom search code does not work, and they
waht
> to charge us for fixing the problem.
>
> Now, to my mind, when I do say a custom report and I change
something
> in the exe and release a new version, and it breaks their custom
> report, its up to ME to fix it, and not for the customer to be
charged
> for it.
>
> So in the ace with our CMS vendor, what doe people think? Am I
right
> in thinking that it should not cost us anything because "they"
> essentually broke it and never tested our custom search etc. ?
> OR should we pay?
>
> Jeremy
>
>
>
>
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