Re: [otrs-de] multiple Firmen IDs

[Boris Wagener]

Hallo Roy,

danke für die schnelle Antwort.
Den Abschnitt hab ich allerdings nicht, ist eine ganz frische Installation

Anbei mal eine Kopie der Config.
Ist mein erster Versuch ein OTRS komplett neu aufzusetzen. Wir haben zwar ein 
laufendes aber das wird abgeschafft und durch eine neues ersetzt. Und in dem 
neues soll es dann Firmenübergreifend funktionieren.

MfG
Boris Wagener



-------- Original-Nachricht --------
> Datum: Wed, 1 Sep 2010 12:49:59 +0200 (CEST)
> Von: "Roy Kaldung" <r...@kaldung.com>
> An: "User questions and discussions about OTRS.org in German" 
> <otrs-de@otrs.org>
> Betreff: Re: [otrs-de] multiple Firmen IDs

> > Hi OTRS- Gemeinde,
> >
> > ich laufe zwar jetzt Gefahr die dümmste Frage aller zeiten zu stellen
> aber
> > nützt ja nix:-)
> >
> > Aus dem Handbuch habe ich diese Zeilen:
> >
> > Danach fügen Sie die neue Spalte dem MAP Array in der Datei
> > Kernel/Config.pm hinzu:
> >
> >     # var, frontend, storage, shown (1=always,2=lite), required,
> > storage-type, http-link, readonly
> >     [...]
> >     [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '',
> 0
> > ],
> >
> >
> >
> > jetzt kommts:
> > wo genau in der Config.PM hinzu?
> > bei "Start your own Config here"?
> >
> > muss dann nicht die # weg?
> 
> Hallo Boris,
> 
> in der Config.pm ist/sollte ein Abschnitt für die Datenquelle der
> CustomerUser enthalten:
> 
> $Self->{CustomerUser} = {
> ..
> Map => [ .. ]
> 
> dort gehoert die Aenderung hin.
> 
> hth,
> 
> Roy Kaldung
> 
> 
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# --
# Kernel/Config.pm - Config file for OTRS kernel # Copyright (C) 2001-2010 OTRS 
AG, http://otrs.org/ # -- # $Id: Config.pm.dist,v 1.23 2010/01/13 22:25:00 
martin Exp $ # -- # This software comes with ABSOLUTELY NO WARRANTY. For 
details, see # the enclosed file COPYING for license information (AGPL). If you 
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#  Note:
#
#  -->> OTRS does have a lot of config settings. For more settings
#       (Notifications, Ticket::ViewAccelerator, Ticket::NumberGenerator,
#       LDAP, PostMaster, Session, Preferences, ...) see
#       Kernel/Config/Defaults.pm and copy your wanted lines into "this"
#       config file. This file will not be changed on update!
#
# --

package Kernel::Config;

sub Load {
    my $Self = shift;
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #         Start of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # database settings                                    #
    # ---------------------------------------------------- #
    # DatabaseHost
    # (The database host.)
    $Self->{'DatabaseHost'} = 'localhost';
    # Database
    # (The database name.)
    $Self->{'Database'} = 'otrs';
    # DatabaseUser
    # (The database user.)
    $Self->{'DatabaseUser'} = 'otrs';
    # DatabasePw
    # (The password of database user. You also can use bin/otrs.CryptPassword.pl
    # for crypted passwords.)
    $Self->{'DatabasePw'} = 'hot';
    # DatabaseDSN
    # (The database DSN for MySQL ==> more: "man DBD::mysql")
    $Self->{DatabaseDSN} = "DBI:mysql:database=$Self-
>{Database};host=$Self->{DatabaseHost};";
    # (The database DSN for PostgreSQL ==> more: "man DBD::Pg")
    # if you want to use a local socket connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};";
    # if you want to use a tcpip connection
#    $Self->{DatabaseDSN} = "DBI:Pg:dbname=$Self->{Database};host=$Self-
>{DatabaseHost};";

    # ---------------------------------------------------- #
    # fs root directory
    # ---------------------------------------------------- #
    $Self->{Home} = '/opt/otrs';

    # ---------------------------------------------------- #
    # insert your own config settings "here"               #
    # config settings taken from Kernel/Config/Defaults.pm #
    # ---------------------------------------------------- #
    # $Self->{SessionUseCookie} = 0;
    # $Self->{CheckMXRecord} = 0;

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #
    # data inserted by installer                           #
    # ---------------------------------------------------- #
    # $DIBI$
    $Self->{'DefaultCharset'} = 'utf-8';

    # ---------------------------------------------------- #
    # ---------------------------------------------------- #
    #                                                      #
    #           End of your own config options!!!          #
    #                                                      #
    # ---------------------------------------------------- #
    # ---------------------------------------------------- # }

# ---------------------------------------------------- #
# needed system stuff (don't edit this)                #
# ---------------------------------------------------- # use strict; use 
warnings;

use vars qw(@ISA $VERSION);
$VERSION = qw($Revision: 1.23 $)[1];
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');

# -----------------------------------------------------#

1;


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