[otrs] Unlock Question

[Christoph Kaulich]

Hello,

I have a queue where unlock time is set 1, I understand this means that holding time is one minute, and thne that message is unlocked.

But this works only with the cronjob changed from

35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null

to

35 * * * * $HOME/bin/UnlockTickets.pl --all >> /dev/null

Queues with unlock time set to 0, are not affected and the tickets are not unlocked, even with the all option.

Is that the planned behaviour?

Thanks

Christoph


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