Hello,
I have a queue where unlock time is set 1, I understand this means that
holding time is one minute, and thne that message is unlocked.
But this works only with the cronjob changed from
35 * * * * $HOME/bin/UnlockTickets.pl --timeout >> /dev/null
to
35 * * * * $HOME/bin/UnlockTickets.pl --all >> /dev/null
Queues with unlock time set to 0, are not affected and the tickets are
not unlocked, even with the all option.
Is that the planned behaviour?
Thanks
Christoph
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- Re: [otrs] Unlock Question Christoph Kaulich
- Re: [otrs] Unlock Question Martin Edenhofer
- Re: [otrs] Unlock Question Christoph Kaulich
- Re: [otrs] Unlock Question Martin Edenhofer