Hi Patrick, On Mon, Jul 14, 2003 at 01:03:11PM +0200, Patrick Zwahlen wrote: > > [...] > > The way to get it working could be: > > > > If the sender of a new request is "Siebel" then the OTRS > > parse the "Siebel-Ticket- Number" from the incoming email and > > use this Ticket-Number also as OTRS > > Ticket-Number (so you will have your reference between OTRS > > and Siebel). > > OK, I think the trigger should be a matching string in the subject, and not > the sender. We are actually getting those e-mails from different persons.
It's also possible. > BTW, what would happen in a stock OTRS setup if an e-mail comes in with a > valid (but non-existing) ticket number ? Normally a new ticket would be created (because it's no ticket there to add the email). In your case it should generate a new ticket with the "Siebel-Ticket- Number" in OTRS (because you want to get the ticket into OTRS!). > > If that's all I would say it would take 2-3 developer days > > (incl. doc) to > > implement it. > > > > Yes, we could do it if you want! :) > > I would first try to understand this [EMAIL PROTECTED] Siebel numbering logic. And I > would also prefer to turn this into a general improvement, instead of a very > specific feature... if possible ! This would be possible and more appreciated by the community! :) > Thx for your answer, Martin, and Best Regards. - Patrick - Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
