Hi Patrick,
On Wed, Jul 16, Patrick Zwahlen wrote:
> Do you understant where I would like to go ? Do you see this as easier than
> having TWO numering schemes ? Do you know someone who has nothing else to do
> than writing such a numering module ;-) ?
Maybe you haven't realized yet but we do offer consulting and commercial
support for the OTRS. So in case you need it you can simply buy it. It
is BTW a nice way to sponsor the project. In case you need more
information feel free to contact me anytime.
> I am sorry for this request which might be a bit strange, but just imagine
> that we are at the moment handling about 20 tickets per day, most of them
> containing firewall information (routing tables, policy screenshots...) with
> a CRM system which costs millions of $$$, which has a limitation of 800
> characters for an action entry on a ticket, and which doesn't support file
> attachement (at the moment).
By adding some hundert $$$ to that millions you would be a happy man.
;-)
take care
Stefan
--
Stefan Wintermeyer
Well, Your Honor. We've plenty of hearsay and conjecture. Those
are kinds of evidence. (Lionel Hutz)
"The Simpsons"
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