Thanks, restarted apache (doh!) and that had an effect, although not quite
what was expected.
The line:
> $Self->{ViewableStateType} = ['new', 'open', 'pending reminder'];
made no difference unlocked, pending reminders still appeared. Tried :
> $Self->{ViewableStateType} = ['new', 'open'];
and they disappeared, great. But when the pending time was exceeded they
did not reappear in the Queueview?
-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
Robert Kehl
Sent: 08 October 2003 18:23
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queueview - exclude AUTO tickets
On Wednesday, October 08, 2003 6:42 PM
ngow <[EMAIL PROTECTED]> wrote:
> Made the change by adding the line to the Config.pm and then running
> 'rcotrs restart'.
Try one(!) of the following
rcapache restart
apachectl restart
/etc/init.d/apache restart
/etc/rc.d/init.d/apache restart
rcotrs doesn't restart Apache.
hth,
Robert Kehl
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