On Thursday, October 09, 2003 11:10 AM Neil Gow <[EMAIL PROTECTED]> wrote: > The line: >> $Self->{ViewableStateType} = ['new', 'open', 'pending reminder']; > > made no difference unlocked, pending reminders still appeared. Tried > : >> $Self->{ViewableStateType} = ['new', 'open']; > > and they disappeared, great. But when the pending time was exceeded > they did not reappear in the Queueview?
That's the intended behaviour, only 'new' and 'open' tickets are shown now. From Defaults.pm: # PendingAutoStateType # (used for pending states which changed state after reached pending time # see http://yourhost/otrs/index.pl?Action=AdminState -> StateType) $Self->{PendingAutoStateType} = ['pending auto']; A setting of: $Self->{ViewableStateType} = ['new', 'open', 'pending auto']; Should show new, open and 'returning' tickets. hth Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/