I think it's getting there. Do I need to add a state 'pending auto', as it does not appear in the lists on the web interface?
Neil -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Robert Kehl Sent: 09 October 2003 10:52 To: User questions and discussions about OTRS. Subject: Re: [otrs] Queueview - exclude AUTO tickets On Thursday, October 09, 2003 11:10 AM Neil Gow <[EMAIL PROTECTED]> wrote: > The line: >> $Self->{ViewableStateType} = ['new', 'open', 'pending reminder']; > > made no difference unlocked, pending reminders still appeared. Tried > : >> $Self->{ViewableStateType} = ['new', 'open']; > > and they disappeared, great. But when the pending time was exceeded > they did not reappear in the Queueview? That's the intended behaviour, only 'new' and 'open' tickets are shown now. From Defaults.pm: # PendingAutoStateType # (used for pending states which changed state after reached pending time # see http://yourhost/otrs/index.pl?Action=AdminState -> StateType) $Self->{PendingAutoStateType} = ['pending auto']; A setting of: $Self->{ViewableStateType} = ['new', 'open', 'pending auto']; Should show new, open and 'returning' tickets. hth Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --- Incoming mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.524 / Virus Database: 321 - Release Date: 06/10/2003 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
