> > Hi Robert, > > the feature, Wouter Mignon, is requesting would help us too. > > On Sunday, October 12, 2003 11:15 PM > > Wouter Mignon <[EMAIL PROTECTED]> wrote: > > > Is it possible to change the ticket subject and other > values from > > > within the otrs agent interface? This would be handy > > because sometimes > > > 'customers' don't describe their problem well. > > > The Request, as i understand it: To be able to change the > subject text of the Ticket i will see in the various > Personal- und Queuelists, because the subject of the > ticket might change while im working on it or the subject > of the opening mail is not very helpful. >
Yes, I understand it that way, too. > May be the following design might be good for many > purposes without modifying the behaviour of stored articles. > Add a "Headline" field to the ticket. Default value will > be the subject of the ticket opening article. > The headline will be displayed in every ticket list and > can be modified by the Agent any time. Full ack - this would be very useful. just my 2 cents =)
<<winmail.dat>>
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