Hi, On Tue, Oct 14, 2003 at 08:50:27AM -0400, Covert, Jake wrote: > I agree that this would be very helpful. > [...] > The Request, as i understand it: To be able to change the subject text of > the Ticket i will see in the various Personal- und Queuelists, because the > subject of the ticket might change while im working on it or the subject of > the opening mail is not very helpful. > > May be the following design might be good for many purposes without > modifying the behaviour of stored articles. Add a "Headline" field to the > ticket. Default value will be the subject of the ticket opening article. The > headline will be displayed in every ticket list and can be modified by the > Agent any time.
I see this also helpful. But I'm not sure how the best way would be. Because normally the latest customer article (From, Subject, ...) will be shown in Personal- and Queue view (to show the newest info). How about to show always the first customer article (and be able to change the subject of the first customer article)? > Matthias Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
