We have OTRS setup to pull messages from a POP3 account on our e-mail server. Lately, we have been having a problem with duplicate tickets being created by the system. Since OTRS completely pulls everything out of the POP3 e-mail account when it downloads a new message and creates a ticket, is there a log somewhere or some method I can use to determine why the duplicate messages are occurring?
Thanks,
Director of Information Technology
Jackson and Hardwick, LLC
770.625.0200 extension 210
[EMAIL PROTECTED]
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