Hello, I trying to configure OTRS in this situation:
2(A-B) Users (Operators, login in the agent) 2(X-Y) Company 1 customer that is customer of X and Y 1 queue named for the company X 1 queue named for the company Y The operators can wiew all TT of all company and respond to all. The customer can open TT mailing two mail address that are routed to the properly company queue. And here all it's ok! BUT If I want to permit Customer to use customer.pl, my customer will see ticket open with company A and ticket with company B. That's a bad thing. And another problem it's that i can't have 2 different customer.pl with different skins(theme). How I can solve this? I need to create two different customer.pl view that filter queue id of company that i need to operate. And obviusly show the correct theme. Thanks in andvance and sorry for my bad english:)) Bye Matteo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
