Ok. That worked like a charm. I apologize to everyone for my stupid mistake.
Stefan -----Original Message----- From: Markus Ruecker [mailto:[EMAIL PROTECTED] Sent: Monday, March 15, 2004 5:02 PM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] Junk queue deletion Hi Stefan, I think you have misunderstood something. You don't have to touch the GenericAgent.pl. Instead of this, use the file: /opt/otrs/Kernel/Config/GenericAgent.pm If you don't have this file, just copy GenericAgent.pm.dist Markus... > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Stefan Testa > Sent: Monday, March 15, 2004 10:03 PM > To: User questions and discussions about OTRS. > Subject: RE: [otrs] Junk queue deletion > > > Ok. I attempted to adapt the code in the link you directed me > to, but am unsuccessful. I'm sure I'm botching something > simple, but I just don't see it. > > Below is the tail end of my GenericAgent.pl file: > > # -- > # delete ticket > # -- > if ($Jobs{$Job}->{New}->{Delete}) { > print " - delete ticket_id $TicketID\n"; > $CommonObject{LogObject}->Log( > Priority => 'notice', > Message => "Delete Ticket [$TicketNumber], > TicketID [$TicketID].", > ); > $CommonObject{TicketObject}->DeleteTicket( > UserID => $UserIDOfGenericAgent, > TicketID => $TicketID, > ); > } > # -- > # [name of job] -> close and delete all tickets in queue delete > # -- > 'junk' => { > # get all tickets with this properties > Queue => 'junk', > States => ['new', 'open'], > Locks => ['unlock'], > # new ticket properties (no option is required, use > just the options > # witch should be changed!) > New => { > # DELETE! > Delete => 1, > }, > }, > > > > } > # -- > > > Is there an obvious error? > > > I really appreciate all your help! > > Stefan > > -----Original Message----- > From: Robert Kehl [mailto:[EMAIL PROTECTED] > Sent: Wednesday, March 10, 2004 6:51 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Junk queue deletion > > On Wednesday, March 10, 2004 4:31 PM > Stefan Testa <[EMAIL PROTECTED]> wrote: > > We currently get a lot of spam sent to our OTRS system so I > have just > > been telling everyone to move it into the "junk" queue. How do I go > > about deleting all of this junk? > > The GenericAgent is meant for performing this. See http://doc.otrs.org/1.2/en/html/generic-agent.html and http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040 GA will get executed via the Cron jobs. See http://doc.otrs.org/1.2/en/html/cronjob.html > If there is a better way to go about doing this, please let me know. You're on track already. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
