> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Robert Kehl > Sent: Tuesday, March 16, 2004 12:51 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] 3nd Subque Leve lost > > On Monday, March 15, 2004 2:24 PM > Thorsten Philipp <[EMAIL PROTECTED]> wrote: > > We currently have the problem that we do not see 3rd layer > queues in > > the Queue View anymore. > > > > We dont see Queue E and F. > > Are you sure they are not empty? Yes. Because i do see them in my personal Queue. > > > If i do change the Name of Queue C I also dont see E & F in > the Admin > > -> Queue Section. > > This isn't normal, as the queues are chained via their IDs, > not via their names. Could you tell me how exactly OTRS does this ? Perhaps something went wrong in our DB, And i could fix it manually. The field group_id is the owner Group and has nothin to do with queue subqueue relation, right ?
So how exactly does OTRS do this ? ;) > > > Want went wrong ? How do i fix it ? > > I don't know by now - there must be some erros in your log(s)? Which log ? The OTRS-System log ? I will take a look. > > Regards, > > Robert Kehl > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
