> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Robert Kehl > Sent: Tuesday, March 16, 2004 12:53 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] 3nd Subque Leve lost > > On Tuesday, March 16, 2004 12:13 PM > Thorsten Philipp <[EMAIL PROTECTED]> wrote: > > The only way I found to get the relation back after renaming, is to > > change the names of subqueues In the table 'queues' directly, since > > the subquees are not visible anymore in OTRS->Admin->Queues. > > > > The other more important problem we have: > > We don't see Subqueus of Subqueus in the AgentFrontend-> Queue View. > > Are there any special Characters you must not use für Queue Names > > ?(beside :: i guess) > > Guessing right, nothing more to look after, but I believe > this to become a bug. Let's see.. > > > Is there a maximum of Subqueues ? > > No. > > > I did the test and created > > "1st Layer" > > "2nd Layer" > > "3rd Layer" > > And did see 3rd Layer after clicking 1st and then 2nd. > > But in our productional enviroment we dont see Layer 3. > > Exmaple of a Sub-sub-queue name: > > Netage::INTERN(netage-0201-01)::*nix-Server > > The other special characters we currently have in queue names are > > whitespaces and slashes. > > Please make a test by changing the questioned queues' names to s.th. > that does not contain any of: */\ If you were to find out which > character(s) hinder you from choosing the names you want, it > would be fine. > > Please file a bug report on http://bugs.otrs.org/ if it were > just the naming, providing as much information as possible. > Take into regard that bugs.otrs.org is public, so don't > include any confidential information there. Thank you. I did create a Bugreport. For your information, I also post here what I did find out.
It seems to be the brackets. When the Queue just has one ( Apache ErrosLog says: [Tue Mar 16 13:36:11 2004] [error] 982: ModPerl::Registry: Unmatched ( in regex; marked by <-- HERE in m/^Netage::INTERN ( <-- HERE $/ at /opt/otrs//Kernel/System/Queue.pm line 866.! If both ( and ) are in the name Apache will be fine, but the problems described above appear. I'm not going to test any further, because everytime creating a queue named like that, and trying to rename Leeds to the display problem in Admin->Queues, and I have to manually change all subqueues in the database. > > hth, > > Robert Kehl > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
