On Tuesday, March 16, 2004 12:13 PM Thorsten Philipp <[EMAIL PROTECTED]> wrote: > The only way I found to get the relation back after renaming, is to > change the names of subqueues > In the table 'queues' directly, since the subquees are not visible > anymore in OTRS->Admin->Queues. > > The other more important problem we have: > We don't see Subqueus of Subqueus in the AgentFrontend-> Queue View. > Are there any special Characters you must not use für Queue Names > ?(beside :: i guess)
Guessing right, nothing more to look after, but I believe this to become a bug. Let's see.. > Is there a maximum of Subqueues ? No. > I did the test and created > "1st Layer" > "2nd Layer" > "3rd Layer" > And did see 3rd Layer after clicking 1st and then 2nd. > But in our productional enviroment we dont see Layer 3. > Exmaple of a Sub-sub-queue name: > Netage::INTERN(netage-0201-01)::*nix-Server > The other special characters we currently have in queue names are > whitespaces and slashes. Please make a test by changing the questioned queues' names to s.th. that does not contain any of: */\ If you were to find out which character(s) hinder you from choosing the names you want, it would be fine. Please file a bug report on http://bugs.otrs.org/ if it were just the naming, providing as much information as possible. Take into regard that bugs.otrs.org is public, so don't include any confidential information there. Thank you. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
