On Tuesday, March 16, 2004 9:40 AM
Thorsten Philipp <[EMAIL PROTECTED]> wrote:
>> This isn't normal, as the queues are chained via their IDs,
>> not via their names.
> Could you tell me how exactly OTRS does this ? Perhaps something went
> wrong in our DB,
> And i could fix it manually.
Sorry, it was too late the other day. The relations between Queues and
their Subqueues is indeed done via their naming. An example:
'Junk' is a queue
'Junk::spam' is a subqueue to Junk
Renaming 'Junk' to 'Complete-Junk' would yield:
'Complete-Junk' with its subqueue of
'Complete-Junk::spam'
One way to screw up this mechanism were to access the database via a raw
tool like phpMyAdmin and change the name of the 'Junk::spam' queue to
'Complete-Junk::spam' without renaming the 'mother' queue, too. You
would then have this erratic situation:
'Junk' is still a queue
'Complete-Junk::spam' is... false, because it's mother queue is missing.
As you yourself pointed towards the DB, it is most likely something has
gone wrong there. For me an excellent point in time to repeat that it's
quite a bad idea to change the DB manually.
> The field group_id is the owner Group
> and has nothin to do with queue subqueue relation, right ?
Yes.
hth,
Robert Kehl
--
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