Hi Robert, We have the same problem here. These are the article types.
email-external email-internal email-notification-ext email-notification-int phone fax sms webrequest note-internal note-external note-report Best Regards Thorsten Philipp > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Robert Kehl > Sent: Friday, May 07, 2004 4:38 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Error on forwading article > > On Wednesday, May 05, 2004 10:50 AM > Lars Monsees <[EMAIL PROTECTED]> wrote: > > when I try to forward an external-eMail from a customer as > > email-internal I get the following error: > > > > Message: Need ArticleType or ArticleTypeID! > > Which entries does article_type contain? It should be this: > > 1 email-external > 2 email-internal > 3 email-notification-ext > 4 email-notification-int > 5 phone > 6 fax > 7 sms > 8 webrequest > 9 note-internal > 10 note-external > 11 note-report > > hth, > > Robert Kehl > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
