Hello! On Thu, 27 May 2004 08:35:36, Tyler Hepworth wrote:
>When I want to place a ticket from myself as the customer, I just >create the ticket in phone view and put that is from myself (my email >address). My email then receives notifications and everything else >just as if I were a customer. If I log into the customer >self-service page, all my tickets show up just as if I were a >customer. When our agents try to login on customer login page with their own login/password the login fails (when trying to initiate password recovery "no such user" is reported). Did you create two separate accounts for each agent: as an agent and as a customer? With respect, Andrej Bazovkin _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting fЭr Ihr OTRS System? => http://www.otrs.de/
