I had suggested earlier this year to modify OTRS to do line wrapping on send, instead of inserting line breaks after spell checking, etc.
It seems that at least on 1.2.x, OTRS depends on what is sent by the browser when submitting a response. Seems that this would be better handled programmatically with a setting that allows you to define the length of a line before a break is inserted. Paul > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of > Martin Edenhofer > Sent: Tuesday, August 31, 2004 10:52 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Line wrap problems > > On Tue, Aug 31, 2004 at 02:59:02PM +0200, Frederik Seiffert wrote: > > Yes, that was me. Unfortunately, while the incoming message looks just > > fine, the reply sent with OTRS still looks awful. Have a look at the > > first and third external agent email. > > How can I reproduce this like in the first third external agent email? > > I tried it with Mozilla 1.6 and Konqeror 3.2.1 and wrote long lines with > no > new line in the compose window. After submit the external agent email > was fine: > > http://demo.otrs.org/otrs/index.pl?TicketID=60234&Action=AgentZoom&Article > ID=148583#148583 > > > Is there any reason against wrap=soft in the input field? As I see it, > > this would fix the problem. > > If wrap=soft or hard depends on the browser. Anyway, if I can reproduce > the problem, the we can change the wrap=hard to wrap=soft for the > browser (like Safari). > > > Thanks, > > Frederik > > Martin Edenhofer > > -- > ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg > http://www.otrs.de/ :: Manage your communication! > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
