Hi,
Which version of OTRS you use ?
I had the same problem with a custom version of OTRS 1.2 with CVS
backport (to have LDAP feature) and if my memory still good, I have
added this to my Kernel/Config.pm:
# CustomerDefaultState
# (default state of new customer tickets)
$Self->{CustomerDefaultState} = 'new';
This already exist in the Kernel/Config/Default.pm in OTRS 1.3.
Regards,
Yann Richard.
On Tue, 19 Oct 2004 11:28:37 +0300, Erol YILDIZ <[EMAIL PROTECTED]> wrote:
> Hi,
>
> I have the configuration below for cutomers to authenticate via ldap and I get
> "Error: Need CustomerID". Any ideas?
>
> Thanks
>
> # This is an example configuration for an LDAP auth. backend.
> # (take care that Net::LDAP is installed!)
> $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
> $Self->{'AuthModule::LDAP::Host'} = '10.0.0.1';
> $Self->{'AuthModule::LDAP::BaseDN'} = 'dc=kemerkoy,dc=k12,dc=tr';
> $Self->{'AuthModule::LDAP::UID'} = 'uid';
>
> # Check if the user is allowed to auth in a posixGroup
> # (e. g. user needs to be in a group xyz to use otrs)
> # $Self->{'AuthModule::LDAP::GroupDN'} =
> 'cn=otrsallow,ou=posixGroups,dc=example,dc=com';
> # $Self->{'AuthModule::LDAP::AccessAttr'} = 'memberUid';
> # for ldap posixGroups objectclass (just uid)
> $Self->{'AuthModule::LDAP::UserAttr'} = 'uid';
> # for non ldap posixGroups objectclass (with full user dn)
> # $Self->{'AuthModule::LDAP::UserAttr'} = 'DN';
>
> # The following is valid but would only be necessary if the
> # anonymous user do NOT have permission to read from the LDAP tree
> $Self->{'AuthModule::LDAP::SearchUserDN'} =
> 'cn=Administrator,dc=kemerkoy,dc=k12,dc=tr';
> $Self->{'AuthModule::LDAP::SearchUserPw'} = 'w84megirl';
>
> # in case you want to add always one filter to each ldap query, use
> # this option. e. g. AlwaysFilter => '(mail=*)' or AlwaysFilter =>
> '(objectclass=user)'
> # $Self->{'AuthModule::LDAP::AlwaysFilter'} = '';
>
> # Net::LDAP new params (if needed - for more info see perldoc Net::LDAP)
> $Self->{'AuthModule::LDAP::Params'} = {
> port => 389,
> timeout => 120,
> async => 0,
> version => 3,
> };
>
> # UserSyncLDAPMap
> # (map if agent should create/synced from LDAP to DB after login)
> $Self->{UserSyncLDAPMap} = {
> # DB -> LDAP
> Firstname => 'givenName',
> Lastname => 'sn',
> Email => 'suseMailAcceptAddress',
> CustomerID => 'suseMailAcceptAddress',
> };
>
> --
> Erol YILDIZ
> HEV OkullarÄ KemerkÃy IT DepartmanÄ
> http://www.kemerkoy.k12.tr
> _______________________________________________
> OTRS mailing list: otrs - Webpage: http://otrs.org/
> Archive: http://lists.otrs.org/pipermail/otrs
> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> Support oder Consulting fïr Ihr OTRS System?
> > http://www.otrs.de/
>
--
M. Yann Richard
yann.richard on gmail.com
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