Rudi
----- Original Message ----- From: "Pete McDonnell" <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Sent: Wednesday, October 27, 2004 4:10 PM
Subject: [otrs] Set default of "Answered?" to Yes?
Is anyone able to provide and information or hints on how we might be able to change this?
- Pete McDonnell Manager, Technical Services Hip Interactive
_______________________________________________-----Original Message----- From: Pete McDonnell Sent: Monday, October 25, 2004 5:31 PM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] Time Units: Default Value ?
Would something similar work for changing the default of "answered?" to "Yes"?
Thanks in advance.
-Pete McDonnell
-----Original Message----- From: Daniel Balan [mailto:[EMAIL PROTECTED] Sent: Monday, October 25, 2004 10:22 AM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] Time Units: Default Value ?
You just have to modify the following files: /Kernel/Output/HTML/Standard/AgentClose.dtl /Kernel/Output/HTML/Standard/AgentCompose.dtl /Kernel/Output/HTML/Standard/AgentEmailNew.dtl /Kernel/Output/HTML/Standard/AgentForward.dtl /Kernel/Output/HTML/Standard/AgentNote.dtl /Kernel/Output/HTML/Standard/AgentPhone.dtl /Kernel/Output/HTML/Standard/AgentPhoneNew.dtl /Kernel/Output/HTML/Standard/AgentPending.dtl
(for Standard theme) as follows: 1. set the value="1" at line: <td><input type="text" name="TimeUnits" value="1" size="3"></td>
2. If you need the working time to increase as your operator is working on the ticket please add this function: <script language="JavaScript" type="text/javascript"> <!-- var n_worktime = 1;
setInterval ("incTime()", 1000 * 60 );
function incTime() { n_worktime ++; document.forms.compose.TimeUnits.value = n_worktime; }
//--> </script>
Hth,
Daniel > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf > Of Franz > Ferdinand Esberger > Sent: Monday, October 25, 2004 5:05 PM > To: User questions and discussions about OTRS. > Subject: [otrs] Time Units: Default Value ? > > Hi everybody, > > Is there a way to set the default value for "Time Units" to another > value than just "0" ? > > any comments appreciated > greets > > Franz > > > ______________________________________ > Inflex - installed on mailserver for domain @technikum-wien.at Queries > to: [EMAIL PROTECTED] > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > => http://www.otrs.de/ > > > -- > This message was scanned for spam and viruses by BitDefender For more > information please visit http://www.bitdefender.com/
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