It is true that this Yes or No doesn't affect the system search or stats, but what is its purpose? I do not think that OTRS team implemented something without a reason. Unfortunately the documentation doesn't include any references to this issue.
Cheers, Daniel > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Tyler > Hepworth > Sent: Thursday, October 28, 2004 2:16 AM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Set default of "Answered?" to Yes? > > One question. Why does it matter what "Is Ticket Answered" is set to? > I have not found anywhere in the system that reports on that > statistic. I can't search for tickets with that state, and it doesn't > affect whether I can close a ticket or not. That all works > independently of that value. So, what is the big deal? Just curious. > > Tyler Hepworth > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting f|r Ihr OTRS System? > => http://www.otrs.de/ > > > -- > This message was scanned for spam and viruses by BitDefender > For more information please visit http://www.bitdefender.com/ -- This message was scanned for spam and viruses by BitDefender For more information please visit http://www.bitdefender.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
