Sorry.. no SuSE 9.1 rpm for 1.2.3 Last time I did this kind of migration of otrs data it was between two different SuSE v8.x boxes ... Have done the upgrade on 9.0, but not with 9.1.
otrs is no longer on the SuSE distribution CD for v9.1, and I suspect the YaST support no longer exists. However, I do not see any immediate reason why a SuSE 9.0 otrs rpm should not install on a 9.1 box. There is a possible alternative approach to migrating than installing an older copy of otrs and upgrading. Things are a bit different between SuSE 9.0 and SuSE 9.1. 9.0 defaults to a 2.4.x kernel with an option of 2.6.x (for the adventurous). 9.1 is 2.6.x by default. This does cause some issues, but none that I would expect to effect otrs. Purely copying the database files as suggested below could open a somewhat different can of worms, and is probably only safe when source and target configurations are exactly the same (SuSE 9.0 and SuSE 9.1 also run slightly different mysql and apache builds as well as run different kernels so do not fit this criterion). The otrs backup set can be compressed and with larger databases means there should be less to copy to the new target or to media. In theory one could restore the database from the backup set without the pre-requisite of installing otrs and using the appropriate restore script, by creating the database and then applying the backup sql script directly to mysql. One would also need to create the local mysql otrs account and give it the rights to otrs database. The relevant commands are in the restore.sh script, (which could be modified so that it did not use otrs configuration information info to pass to those commands). The Backup set also includes the Config.pm file, which could be copied into a subsequent otrs installation hence bypassing the need to run the installer. On Thu, 2004-11-04 at 16:23, Chris Salter wrote: > I recently moved our system to a new box and took the opportunity to upgrade from > 1.1.3 to 1.3.1. > All I did was copy the database files to the new system, restart MySQL, and run the > database upgrade scripts. As far as I can tell, there were no problems that > resulted, > and we've been using the new machine for a few weeks now. That was on Windows > machines, > so it's possible that it'll work differently on Linux. > > > -- > Chris Salter > Software Engineer > ZANTAZ, Inc. > > > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Marshall28 > Sent: November 4, 2004 11:03 AM > To: User questions and discussions about OTRS. > Subject: RE: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase > > Thank you so much for taking the time to post and help me out. > I will try and upgrade this way. I'm curious if you have a copy of the older version > of OTRS 1.2.3 > for SuSE 9.1? I have it for SuSE 9.0 but not 9.1. > > thanks > marshall > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Graham Smith > Sent: Thursday, November 04, 2004 6:09 AM > To: [EMAIL PROTECTED] > Subject: Re: [otrs] Installing 1.3.2 and Restoring 1.2.3 DBase > > > Seeing no-one else has commented I will make some observations as I have been > through a similar process in the past ... > > On Wed, 2004-11-03 at 20:47, Marshall28 wrote: > [ Stuff Deleted] -- > Meum est propositum > In tabernum mori, > > > Graham Smith <[EMAIL PROTECTED]> > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > =http://www.otrs.de/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ > > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/ -- Meum est propositum In tabernum mori, Graham Smith <[EMAIL PROTECTED]> _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
