Hi, Apologies if this is in the archive - I'm struggling to search it.
I want to include the Ticket Number in an Auto Response. The useable options shows <OTRS_TICKET_TicketNumber> as the way to do this however when I try this the response includes the text "<OTRS_TICKET_TicketNumber>" rather than the ticket number. Can anyone suggest where I'm going wrong? (This is a new install of OTRS 2.0.0 beta2). Thanks, Marcus Hopwood Internet Facilitators Ltd _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
