> Do you enter the username directly into the config file or throught  
> the GUI? See http://lists.otrs.org/pipermail/otrs/2006-August/
> 012068.html for the original post that said escaping the @-sign  
> worked. Also note that that archived mail has "@" replaced by "_at_",  
> the original mail has just "@".

I entered it in the  GUI, in the admin area. Will check the post above.

> Cool down or go get commercial support (http://www.otrs.com/). No  
> need to panic, we're only trying to help you here.

I don´t panic, no prob. I am cool as someone can be cool when his server-provider just got bankrupt and all machines are off !!!! :-)))
Have you heard about Colossus?? I had my servers there.. geeez... all off... :-((

I appreciate your help, I am just worried about the help from the new server-provider, who responds me with "yes" and "no", but nothing else... :-(

Thanks for your effort! Marc

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