Hello Markus,

> -----Ursprüngliche Nachricht-----
> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im 
> Auftrag von EDV Tekomedia
> Gesendet: Mittwoch, 8. November 2006 09:13
> An: User questions and discussions about OTRS.org
> Betreff: Re: [otrs] Where are customer and public FAQ
> 
> Hello once again,
> well, as I 've seen in the forum, there are a lot of 
> queations concerning the new FAQ-Module.
> But are there any answers???

Yes, there are some answers, what are your questions?

> Will there be a new release, is any documentation available.

There is not direct any documentation, and I hope that a new release will be 
coming as well.  I have a working model of the FAQ, but the linking between 
tickets and faqs is not working.

I hope, if you have questions, I have / and kann / help.

> Any help would be appreciated
> 
> Sincerely
> Markus Nagel
> 
> EDV Tekomedia schrieb:
> > Hello,
> > perhaps I just forgot to configure something, but where are 
> the public 
> > and the customer FAQ-views gone?
> > I updated otrs from 2.0.4 to 2.1.2, installed the 
> FAQ-package and can 
> > use the FAQ in the agent-view but when I logon in the 
> customer view, I 
> > can see the icon for the FAQ, but when I click on it, only 
> the header 
> > and the footer of the customer view appear.
> > When I go to the adress www.my-server.adress/faq.pl or 
> > www.my-server.adress/public.pl, also only the header and 
> the footer do 
> > appear.
> > Have I forgot anything?
> > Thanks in advance
> 
> --
> EDV Tekomedia
> Markus Nagel
> 
> Tekomedia GmbH
> Castroper Str.12
> D-44791 Bochum
> 
> T: +49 (0)234 8939-0
> F: +49 (0)234 8939-28
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