Hellp Shawn, thanks a lot for your offer. Sorry that my last mail seemed to yell, but it's a little frustrating, when you told your users all the time, that shall take a look at the FAQs, but after an upgrade the FAQs are gone. So, this is already my first question, as mentioned in the subject of the thread: Where are customer and public FAQ? You can see details of my problem in the attached earlier mail. Any ideas? Thanks in advance
Markus -----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von [EMAIL PROTECTED] Gesendet: Donnerstag, 9. November 2006 08:28 An: otrs@otrs.org Betreff: AW: [otrs] Where are customer and public FAQ Hello Markus, > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von EDV Tekomedia > Gesendet: Mittwoch, 8. November 2006 09:13 > An: User questions and discussions about OTRS.org > Betreff: Re: [otrs] Where are customer and public FAQ > > Hello once again, > well, as I 've seen in the forum, there are a lot of > queations concerning the new FAQ-Module. > But are there any answers??? Yes, there are some answers, what are your questions? > Will there be a new release, is any documentation available. There is not direct any documentation, and I hope that a new release will be coming as well. I have a working model of the FAQ, but the linking between tickets and faqs is not working. I hope, if you have questions, I have / and kann / help. > Any help would be appreciated > > Sincerely > Markus Nagel > > EDV Tekomedia schrieb: > > Hello, > > perhaps I just forgot to configure something, but where are > the public > > and the customer FAQ-views gone? > > I updated otrs from 2.0.4 to 2.1.2, installed the > FAQ-package and can > > use the FAQ in the agent-view but when I logon in the > customer view, I > > can see the icon for the FAQ, but when I click on it, only > the header > > and the footer of the customer view appear. > > When I go to the adress www.my-server.adress/faq.pl or > > www.my-server.adress/public.pl, also only the header and > the footer do > > appear. > > Have I forgot anything? > > Thanks in advance > > -- > EDV Tekomedia > Markus Nagel > > Tekomedia GmbH > Castroper Str.12 > D-44791 Bochum > > T: +49 (0)234 8939-0 > F: +49 (0)234 8939-28 > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
