Hellp Shawn,
thanks a lot for your offer.
Sorry that my last mail seemed to yell, but it's a little frustrating, when
you told your users all the time, that shall take a look at the FAQs, but
after an upgrade the FAQs are gone.
So, this is already my first question, as mentioned in the subject of the
thread:
Where are customer and public FAQ?
You can see details of my problem in the attached earlier mail.
Any ideas?
Thanks in advance

Markus

-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Auftrag von
[EMAIL PROTECTED]
Gesendet: Donnerstag, 9. November 2006 08:28
An: otrs@otrs.org
Betreff: AW: [otrs] Where are customer and public FAQ


Hello Markus,


> -----Ursprüngliche Nachricht-----
> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
> Auftrag von EDV Tekomedia
> Gesendet: Mittwoch, 8. November 2006 09:13
> An: User questions and discussions about OTRS.org
> Betreff: Re: [otrs] Where are customer and public FAQ
>
> Hello once again,
> well, as I 've seen in the forum, there are a lot of
> queations concerning the new FAQ-Module.
> But are there any answers???

Yes, there are some answers, what are your questions?

> Will there be a new release, is any documentation available.

There is not direct any documentation, and I hope that a new release will be
coming as well.  I have a working model of the FAQ, but the linking between
tickets and faqs is not working.

I hope, if you have questions, I have / and kann / help.

> Any help would be appreciated
>
> Sincerely
> Markus Nagel
>
> EDV Tekomedia schrieb:
> > Hello,
> > perhaps I just forgot to configure something, but where are
> the public
> > and the customer FAQ-views gone?
> > I updated otrs from 2.0.4 to 2.1.2, installed the
> FAQ-package and can
> > use the FAQ in the agent-view but when I logon in the
> customer view, I
> > can see the icon for the FAQ, but when I click on it, only
> the header
> > and the footer of the customer view appear.
> > When I go to the adress www.my-server.adress/faq.pl or
> > www.my-server.adress/public.pl, also only the header and
> the footer do
> > appear.
> > Have I forgot anything?
> > Thanks in advance
>
> --
> EDV Tekomedia
> Markus Nagel
>
> Tekomedia GmbH
> Castroper Str.12
> D-44791 Bochum
>
> T: +49 (0)234 8939-0
> F: +49 (0)234 8939-28
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> => http://www.otrs.com/
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