> -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von EDV Tekomedia GmbH > Gesendet: Donnerstag, 9. November 2006 09:27 > An: User questions and discussions about OTRS.org > Betreff: AW: [otrs] Where are customer and public FAQ > > Hellp Shawn, > thanks a lot for your offer. > Sorry that my last mail seemed to yell, but it's a little > frustrating, when you told your users all the time, that
I am just as frustrated that the linking does not seem to be working right now. At least, no one can tell me if the have a working example. > shall take a look at the FAQs, but after an upgrade the FAQs are gone. > So, this is already my first question, as mentioned in the > subject of the > thread: > Where are customer and public FAQ? This question has been answered. The FAQ is now a module. The best that you can do is to backup your FAQ out of the DB, and then instsall the module ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest version of the FAQ 1.0.11 After the upgrade, you may have to reimport your FAQ backup. Then you will have to add the Object in Ticket -> Core::Object in your settings section. This will ensure that your users have access, your agents have accesss, but the linking (if you have the same problem as I do) will be broken. Please let me know if you find out something about the linking. It seems to be an imporperly formed URL. But, I have not found the code that will fix this. I will however :) > You can see details of my problem in the attached earlier mail. > Any ideas? > Thanks in advance > > Markus > > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Auftrag von [EMAIL PROTECTED] > Gesendet: Donnerstag, 9. November 2006 08:28 > An: otrs@otrs.org > Betreff: AW: [otrs] Where are customer and public FAQ > > > Hello Markus, > > > > -----Ursprüngliche Nachricht----- > > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Im Auftrag > > von EDV Tekomedia > > Gesendet: Mittwoch, 8. November 2006 09:13 > > An: User questions and discussions about OTRS.org > > Betreff: Re: [otrs] Where are customer and public FAQ > > > > Hello once again, > > well, as I 've seen in the forum, there are a lot of queations > > concerning the new FAQ-Module. > > But are there any answers??? > > Yes, there are some answers, what are your questions? > > > Will there be a new release, is any documentation available. > > There is not direct any documentation, and I hope that a new > release will be coming as well. I have a working model of > the FAQ, but the linking between tickets and faqs is not working. > > I hope, if you have questions, I have / and kann / help. > > > Any help would be appreciated > > > > Sincerely > > Markus Nagel > > > > EDV Tekomedia schrieb: > > > Hello, > > > perhaps I just forgot to configure something, but where are > > the public > > > and the customer FAQ-views gone? > > > I updated otrs from 2.0.4 to 2.1.2, installed the > > FAQ-package and can > > > use the FAQ in the agent-view but when I logon in the > > customer view, I > > > can see the icon for the FAQ, but when I click on it, only > > the header > > > and the footer of the customer view appear. > > > When I go to the adress www.my-server.adress/faq.pl or > > > www.my-server.adress/public.pl, also only the header and > > the footer do > > > appear. > > > Have I forgot anything? > > > Thanks in advance > > > > -- > > EDV Tekomedia > > Markus Nagel > > > > Tekomedia GmbH > > Castroper Str.12 > > D-44791 Bochum > > > > T: +49 (0)234 8939-0 > > F: +49 (0)234 8939-28 > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > => http://www.otrs.com/ > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > Best Wishes, Shawn Beasley Support - IT LPID LPI000077664 VERIFICATION NUMBER 3vk4xshbx6 LPIC - 1 Cargo Future Communications GmbH Building 1335 D-55483 Hahn-Airport Tel. +49 6543 983 113 Fax +49 6543 983 119 Mobil: +49 151 12 12 8934 Email: [EMAIL PROTECTED] Web: http://www.cfc-callcenter.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
