Hi Jeff/Salvador
Thanks for your responses
Cheers
Kate
Salvador Manzo wrote:
Queue settings, Follow Up Option = Possible will expose it in the Customer
interface and, I believe, allow responses to the item to reopen the ticket.
On 3/6/07 20:50, "Kate Goodwin" <[EMAIL PROTECTED]> wrote:
Hi Bas - did you receive any response to this? I would also like to know
Regards
Kate
Bas Rijniersce wrote:
Hello,
Must be something very, very simple.. But how do I re-open a closed
ticket?
Bas
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Kate Goodwin
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University of Western Australia
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