Hi, > Queue settings, Follow Up Option = Possible will expose it in > the Customer interface and, I believe, allow responses to the > item to reopen the ticket.
I had this option already enabled for all the queues, I tried an internal note and that didn't trigger. I'll wait for an external reply to see what happens, but I think that also didn't open the ticket Bas _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
