Hi, > The easiest way is to add an internal note. Doing so allows > you to set a new ticket state. > We usually re-open it and add a note as to why it's being re-opened.
Hmmm, that's strange.. My internal notes don't have a new state option? Is there a config option for that somewhere? > Hope that is the answer you are looking for. > -Jeff Tx! Bas _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
