Greetings, I am using OTRS 2.1.6. When I am using Empty Response when replying to a TT, the default subject is the following: Re: [Ticket#2007102410000039] <subject written>
If I delete the "Re: [Ticket#2007102410000039]" from the subject & send the email, the email is sent with the "Re: [Ticket#2007102410000039]" appended automatically. How can I force OTRS not to change the subject that I send? I need to do the above since some recipients don't accept message except with specific subjects. Regards
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